Call Center
Remote
Are You a Customer Service Champion? Join ProStaffix as a Call Center Representative!
About Us:
ProStaffix is a global staffing agency that connects top-tier talent with Fortune Inc 500 firms, digital agencies, and high-growth startups. We specialize in providing outstanding customer service and support solutions. If you’re a great communicator with a passion for helping people, this role is for you!
About the role:
As a Call Center Representative, you will be the first point of contact for customers, providing excellent support and resolving inquiries efficiently. Your key responsibilities include:
- Inbound & Outbound Calls – Handle customer inquiries, provide information, and assist with problem resolution.
- Customer Support & Issue Resolution – Address concerns, process service requests, and ensure a positive customer experience.
- Sales & Upselling (if required) – Offer product recommendations and assist customers in making purchasing decisions.
- Order Processing & Follow-Ups – Assist with placing orders, tracking deliveries, and ensuring timely follow-ups.
- Technical Support Assistance (if applicable) – Guide customers through troubleshooting steps and escalate complex issues when necessary.
- CRM & Data Entry – Accurately log customer interactions and maintain organized records in CRM software.
- Call Quality & Performance Monitoring – Meet daily targets, follow call scripts, and ensure high customer satisfaction ratings.
- Collaboration with Teams – Work closely with sales, support, and management teams to enhance the customer experience.
Qualification:
High school diploma or equivalent (Bachelor’s degree preferred).
1+ years of experience in a call center, customer service, or sales support role.
Excellent verbal and written communication skills.
Fluency in English (additional languages are a plus!).
Proficiency in using CRM systems, call center software, and basic computer skills.
Ability to handle high call volumes and work efficiently under pressure.
Strong problem-solving skills and a customer-first attitude.
Availability to work flexible shifts, including evenings and weekends (if required).
ProStaffix Perks: Level Up Your Remote Work Life! Here’s why working with us is a game-changer:
Cutting Edge Payscale – We offer competitive salaries that reward your expertise.
Bonus Bliss – Earn client onboarding bonuses, retention bonuses, and regular pay raises.
Healthy & Happy – Health insurance coverage to support your well-being.
Referral Bonuses – Get rewarded for bringing in top talent.
Gratuity Funds – Receive gratuity after completing 12 months with us!
Growth & Recognition – We celebrate your achievements with bi-annual performance appraisals to boost your career.
What You’ll Need to Unlock Your Remote Magic:
High-speed internet connection (minimum 50 Mbps) for seamless workflow.
Reliable laptop to execute tasks efficiently.
Ergonomic workstation to enhance comfort and productivity.
A positive attitude to foster teamwork and collaboration.
Ready to join the full-time work-from-anywhere quest?
Work-from-Anywhere Role – Full-time remote position available worldwide!
How to Apply:
Click the “Apply Now” button!
Submit your updated resume and accurate contact information.
Our recruitment team will review applications and reach out to shortlisted candidates.
Sit back and relax while we evaluate your qualifications! Our recruiter will connect with you soon.
Good luck—we can’t wait to welcome you to the ProStaffix team!
Location
Remote
Department
Customer Service & Support
Employement Type
Full-Time
Minimum Experience
Mid-Level
Compensation
Upto 1,500 AED (Basic)